Courses in Secretarial Training

Secretarial training course is designed for those who are looking to enhance their visibility, interpersonal skills and personal impact in order to make a better contribution at work.

Course Objectives:

To show how to manage both yourself and your manager to meet organizational objectives.
To teach the personal and interpersonal skills to thrive in this demanding role, enabling you to manage others; gain support; handle conflict and negotiate effectively.
To enhance your communication skills to be assertive and persuasive.
To give general views about the development of management science and the highlight the type of team management and how to build effective and successful team at your organization.
Time management skills to handle workload efficiently.
To teach Communication skills to be assertive and persuasive.
Identifying strengths, weaknesses, opportunities and threats.

Main Course Content:

Diary Management
Business Letter Writing
Composing Faxes, Memorandums and E-mails
Telephone skills
Filing Systems
Time Management
Organizing meetings
Delegation
Client Care
Work planning
Document Presentation
Mail merge
Confidence building
IT skills assessment
Company structures and job roles
Health and Safety
Receptionist functions
Telephone etiquette and procedure
Basic HR dept functions

Entry requirements:

Student is expected to have a basic level of word processing skills and a good standard of written English. It will take 3 terms to complete the whole course, therefore regular attendance is vital. In addition to the 5 hours per week at college, there will be about 3 hours per week homework.